Search

 

Can't find what you are looking for? Contact Us: 1-855-667-2642 or inquiries@npcmail.net

 

 
 

Customer Service Standards Policy

The NPC (No Panic Computing Inc.) Customer Service Standards (CSS) are levels of service that we strive to provide under normal circumstances when you contact us.

When you contact us by telephone:

  • Calls will be answered during business hours (9:00 a.m.-5:00 p.m.) unless received through a call centre or directed to voice mail
  • Calls received through a call centre will be answered within two minutes unless otherwise communicated
  • Voice mail messages will be returned within two business days (48 hours)
When you visit our in-person offices:
  • Business hours will be 9:00 a.m. to 5:30 p.m. from Monday to Friday (except statutory holidays) unless otherwise posted
When you write to us by e-mail or contact us online:
  • Messages that require a response will be acknowledged and answered within two business days (48 hours)
  • If a conclusive response is not possible, an interim response along with an estimated date for a complete response will be provided within two business days (48 hours)
When you write to us by mail or fax:
  • Letters by mail or fax that require a response will be answered within 10 business days
  • If a conclusive response is not possible, an interim response along with an estimated date for a complete response will be provided within 10 business days